Additional Support
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Ricoh Knowledge BaseMaintenance Services
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SDS
Commercial & Industrial Printing Support
Commercial & Industrial Printing Support: 877-318-8968
Infoprint Support & Supplies: 888-426-7746
Contact Ricoh Canada
Customer Services
Toll Free: 1.888.742.6417
1.888.RICOH.1ST
Phone: 905.795.9659
Fax: 905.795.6926
Technical Support
Technical Support (24x7): 1.800.263.0815
Production Print Support Centre
Tel:1-800-RICOH-PP
1-800-742-6477
*Note: For customers calling from Canada, once you have reached a PPSC technical specialist, please first specify the city and country you are calling from. PPSC support is not available in French.
Service/Dispatch
Toll Free: 1.800.267.9469
*For CIBC customers placing Service Calls please call 1.800.565.8585
Product Support
Phone: 1-800-263-0815
For customer support in the following Solutions/Services, please contact the Ricoh Canada Application Support Desk:
Laserfiche On Premise (SaaS & PaaS)
EzeScan
Interactive White Board
Advanced Videxio Live, (Licensing and Customer account creation)
Ricoh Expense Management (REX)
Unified Communication (Licensing)
RCloud Backup (Service End-of-Life, Application Sunsetting)
1-800-693-2779
For all other solutions/services support, please contact the Ricoh USA Solution Support Desk:
1-888-424-1573, select option #3 then option #2