Ricoh Canada
Two female coworkers looking at a tablet

Ricoh earns BLI 2024-2025 Pacesetter Award: Managed IT Services Partner

The world of managed IT services has been dramatically evolving and changing over the last decade – and especially in the last few years.

With this understanding, we are thrilled to share that Keypoint Intelligence has recognized Ricoh with the Buyers Lab (BLI) 2024-2025 Pacesetter Award: Managed IT Services Partner.

More importantly, we recognize that the award reflects the continuing need of our customers for solutions, services, and product offerings that help them adapt to their own changing environments and unlock the value of their information.

View the press release

What Keypoint Intelligence said about Managed IT services and Ricoh

Key elements of our managed services

With the world of IT services changing, Keypoint Intelligence observed:

“Managed IT services (MITS) emerge as a game changer in this scenario, offering businesses a holistic answer to their IT demands.”

We know the challenges facing information management continue to grow for businesses everywhere. From ransomware threats to application development to communication and collaboration and beyond, our customers continue to look for ways to keep their data secured, innovate new processes, reduce costs, and scale growth.

“Ricoh earned this Pacesetter Award,” said Anne Valaitis, Principal Analyst in Keypoint Intelligence’s Workplace Group. “The company enables growth in areas outside of print through solutions and technologies, even in ancillary spaces – and can do so all in one contract. The result is an important trio of benefits: simplify procurement, increase efficiency, reduce cost.”

The following elements were identified as key contributors in winning the award:

  • An extensive services portfolio

  • Adjacent offerings

  • Operations and backroom solutions

  • Our Intelligent Business Platform (IBP)

Read the complete report for details

What is the BLI Pacesetter Award?

Keypoint Intelligence specifically evaluates and recognizes document imaging OEMs for market leadership in a variety of categories with the BLI Pacesetter Award. The evaluation process for the award involves “exhaustive questionnaires, in-depth interviews, and a proprietary rating scale.”

A holistic approach to managed IT services

Today, IT services can mean a lot of different things to different businesses.

For example, small and local businesses may be looking for an IT service provider with an offering like Work Anywhere that manages their technology environment while enabling them to take advantage of the latest tech, security, and cloud applications to gain a competitive advantage.

Some organizations are looking for more comprehensive services like those evaluated and identified in the Keypoint Intelligence BLI Pacesetter Award.

The reality is, the definition of holistic can vary from one organization to another. Our background in business processes and technology, together with our managed IT services offerings, enables us to support our customers across the entire spectrum of business sizes and needs.

See what holistic IT managed services would look like for your organization

Recommended for you

IT methodology
IT methodologyEBook

IT methodology

Explore the most common IT challenges facing businesses today and a proven IT methodology that solves them, along with specific service and solution options. Learn more.

Managed IT services benefits boosts productivity
Managed IT services benefits boosts productivityCase Studies

Managed IT services benefits boosts productivity

Ricoh's managed IT services benefits helped this pharmaceutical company by implementing hardware and software that improve the company's infrastructure

Advanced malware attacks: 3 ways to protect your business
Advanced malware attacks: 3 ways to protect your businessArticles

Advanced malware attacks: 3 ways to protect your business

To defend against malware infection, you need a three-pronged approach: user education, anti-malware software and up-to-date applications / IT awareness.