An introduction to cloud document management

Why do so many companies choose cloud computing?

 Cloud computing comes with many benefits over traditional on-premise applications, regardless of whether you use a public or private cloud. Many of these benefits match the needs of organizations with remote workforces or geographically separated offices. With few exceptions, each of these benefits applies to cloud computing solutions regardless of their applications.

Simplified access that’s remote work friendly. Being in the cloud, all that employees need to use the system is an internet connection, a browser on their device and access rights. If the application sits on a private cloud, they might also need a VPN connection. To access, employees open the browser, enter the URL (most often bookmarked), and enter their login information.

Increased security. Both data and user management are centralized, with access controlled by rights that define what a user can do upon login. This gives the organization added control over data. It also removes endpoint (local device) vulnerabilities.

Cost savings. Cloud applications sit in a data centre. This means there’s no on-site hardware infrastructure or hardware support. You further move from a capital expense to an operating expense model for technology. Plus, you don’t need square footage to accommodate hardware, optimizing your office space investment.

Data backup and disaster recovery. With people everywhere, data backup could be a nightmare. The cloud eliminates this. With the application and data in the cloud, backups occur regularly. Plus, the data centre where your systems reside often has multiple fail-safes and redundancies to ensure your uptime. Need a five-minute recovery point objective (RPO)? Data backups can be set to meet that need.

Scalability. In most cases, you can purchase only the licenses you need (another cost savings). But if you need to add more to accommodate growth, you can do that as needed.

Automatic updates. Cloud applications update regularly. This ensures the latest security patches. It also means you always have the latest version and features of the application. Microsoft 365™ would be a familiar example of a cloud computing application that regularly updates.

Reporting. Cloud applications give you a wealth of reporting and analysis. You can measure performance to identify ways to enhance productivity, or you can track access to manage compliance and risk.

Benefits of cloud document management systems

With cloud document management, you will see the same cloud computing benefits noted in the section above – cost savings, scalability, disaster recovery, reporting and more.

The systems deliver even more specific benefits, including:

• Productivity boosting tools. Document management systems, including cloud-based ones, are more than digital or electronic file cabinets. They often feature workflow automation, collaboration tools, data capture capabilities, and other tools. With these tools, you can reduce the time spent working with, sharing, or moving documents from one person to another.

• Office space flexibility. Once your documents go digital, you need to store less paper, which means less office space square footage is required for file cabinets. This extra space can be used as needed, such as to promote a smart and safe workspace.

• Less paper. Digital documents don’t get physically handed from employee to employee. You’ll speed up your workflows as digital documents move at the speed of your click. Less paper also translates into lower office supply costs.

• Rapid document retrieval. Every document can be found and worked with, without employees ever leaving their desks. Applications that can capture data from your documents and populate those into pre-defined index fields also make retrieval simpler and faster.

• Fast deployment. No software installation. No waiting for new hardware to arrive. Getting started is simple. The cloud provider “stands up” your system. All you need to do is login and configure it.

• Better customer service. Faster access to documents means you can address customer questions immediately. Your team won’t have to put a customer on hold to go searching through the file cabinets.

• Limited, if any need, for IT resources. Since your provider manages all the hardware and software, all you need to do is access the system through your web browser (Chrome, Firefox, IE, etc.). System administrators can be anyone in your organization.

And these are only a few of the benefits. You will likely discover many more as you and your team start working with digital documents and workflows.

Key features of cloud document management systems

The features of cloud document management systems can be grouped into five main categories.

Document imaging and capture

For most systems today, digital documents can be saved, printed, or “dragged-and-dropped” into your document management system. But you likely still have paper documents that need to find their way in.

Scanning paper documents through a dedicated scanner or multifunction device into a folder is the most basic way to digitize paper. Many systems offer push-button capture with document routing like our Smart Integration solution.

Some document scanning and indexing solutions can auto-index your documents, capture data, and populate index, search, and fields for simple retrieval. With this feature, you eliminate manual data entry, reduce potential keying errors, and free employees to spend time on more productive tasks.

The driver behind automated capture is optical character recognition (OCR). Barcodes may also be used.

Electronic forms are another type of document capture solution that can designate specific data fields for capture, which can then route to the correct digital file cabinet based on the field’s data. For example, if the invoice is from ABC Company Inc, the document would be routed into ABC’s folder.

As cloud document management systems sit somewhere across the internet – rather than in your office, most scanning, indexing, and capture technologies can work with them.

Document handling

You can do a lot with documents in your digital system. Markups like highlighting, stamps (“APPROVED”), text overlays, and much more can be applied. Documents can be combined.

The specific capabilities of what you can do with documents will vary from system to system. Even so, you can expect plenty of useful document handling features.

Collaboration

Employees can view, work with, and markup documents together in real-time. Plus, being in the cloud and accessible anywhere an employee has internet, your teams will find it easier to work together, even if they are in different locations.

Workflow automation

For many organizations, workflow automation features that are available through document management systems transform how they work. Workflows for specific documents can be pre-built or built ad hoc as needed.

A good example is accounts payable (AP):

• An invoice is scanned into the system, and data is captured or keyed into the index fields. The user then initiates the approval workflow

• The approver or first approver receives a message that a document is awaiting their approval

• By clicking the link, the approver is brought directly to the document. The document can be approved and routed to the next step in the process, to the individual who will submit it for payment

At no point in the process does the document move. Nor is there a risk it can be lost or misplaced, slowing payment. And every “touch” is recorded by the system, which can be viewed via reporting.

With document management workflow automation, approval processes that once took days can be done in minutes.

Rights management

System administrators determine who has access to view documents and what they can do with them. Access can be restricted by “file cabinet” or even file type.

Here again, how access rights are managed varies from one system to another.

A significant benefit of cloud document management is a simple implementation. You sign a contract, and together, you and your service provider develop a statement of work (SOW). With the SOW details defined, implementation is fast and requires minimal effort on your part.

You have no servers to order, build or install. You rarely have software to load. Some systems may have apps installed locally; however, with the speed and advantage of the cloud today, this is rarer than it once was.

Depending on your SOW, you may only need to add users or finalize your configuration. Maybe you will add users and assign access rights. You may also choose to create your “file cabinets.”

Ultimately though, you have little to implement in a cloud-based document management system.

What questions you should ask your cloud document management vendor

You can research and evaluate potential managed service providers through webinars, YouTube videos, and reviewing content made available through their websites. Once you have an idea of the systems that will work best for your needs, you’ll want to schedule a demo of the system.

Ideally, you will share the specific documents you have in mind for the system. This will give you a clear vision of how the system will work for you.

During the demo, you should ask the following questions:

• What are our options for getting paper documents into the system?

• What options do we have to fill data in index fields? Are there automated options?

• What third-party applications integrate with the system?

• Does the system offer workflow automation?

• Can we pre-build workflows? Can we create ad hoc workflows? How do we do it?

• How do we add and delete users? Are there any caveats we should know about deleting users? (i.e., does it have any effect on document reporting or indexing?)

• What are the security protocols in place to keep the system secured from cyber attacks

• Does your system meet my compliance requirements?

• What redundancies are in place?

• Are the data centres geographically distributed?

• What is the backup and restore policy?

• What are the support hours?

These questions will get you started. You are likely to have many more once you see the system in action. As the system you decide to use will become a significant part of your business, do not hesitate to ask any question that comes to mind.