Webinar: Turn your service promise into profits

A huge opportunity exists for equipment manufacturers.

It takes a common cost center, like customer service and equipment support, and turns it into a profit center.

That’s what John Brandt, CEO of The MPI group and Ricoh’s James Kirby, Vice President, Service Advantage, discussed in this webinar.

And they covered a lot about this opportunity.

It starts with the vital importance of keeping installed machines at peak performance. Other issues discussed include:

• The $$ value of machine downtime

• Key factors that negatively impact installed machines

• Challenges of support across the entire equipment lifecycle

• Types of lifecycle services offered

• How third-party lifecycle services vendors can become valuable partners

Plus, you’ll see real-life examples of how equipment manufacturers have put lifecycle service partnerships to work to monetize their customer base.